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FAQ

What is the LoanEXA online home loan rate quote service?
What type of loans can LoanEXA Home Loan Advisors provide?
How do I shop home loan rate quotes online?
What does it cost?
How secure is my information?
Will you share or sell my information?
How can I learn more about the LoanEXA Home Loan Advisors quoting my home loan rate?
How do I know which home loan is right for me?
Am I obligated to accept a home loan rate quote?
How do I review my offers?
What are your closing costs?
How can I contact LoanEXA directly?
How does LoanEXA make money?
Does LoanEXA have any “preferred home loan advisors” or lenders on staff?
Are the home loan quotes guaranteed in any way?
What if the direct mortgage lender or home loan broker I select doesn’t stick with their quote?
Can I lock the quoted rate in with my selected home loan advisor over the phone, or do I need to be there in person?
How do I find the best mortgage home loan rate quotes online?
What does "LoanEXA" mean?
What type of loan do I qualify for?
Can I get my mortgage refinanced or home loan refinance quote online?
How do I estimate my home value?
Where is the 7 Essential Rules To Get The Best Mortgage In The Post Meltdown Era white paper?
Where do I find mortgage advice and information if I have questions?

What is the LoanEXA online home loan rate quote service?
LoanEXA is an online home loan rate quote system where borrowers find home loan brokers and direct mortgage lenders without the typical hassles of conventional home loan referral websites.  Your contact information remains hidden until you select a home loan advisor, and we receive no kickbacks or commissions from “approved” or “affiliated” loan advisors allowing them to quote you their lowest possible home loan rate online!  Our goal is to help educate you with our home loan calculator section, homeloan tools and articles - then help you get the best home loan possible.  We aim to put the power back into the borrower’s hands!

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What type of loans can LoanEXA Home Loan Advisors provide?
LoanEXA works with hundreds of home loan brokers and direct mortgage lender representatives who can provide home loan products to fit almost any situation, from young first-time homebuyers to seasoned real estate investors looking for their next deal.  More specifically speaking, you can choose from the following options through LoanEXA:

  • Fixed Rate Home Loan - 10 Year, 15 Year, 20 Year, 30 Year & 40 Year
  • Adjustable Rate Home Loan – 3/1, 5/1, 7/1, 10/1; interest only loan or fully amortized
  • Balloon Loan – 5 & 7 year balloon loans
  • Home Equity Line of Credit & Second Mortgage
  • FHA Streamline Loan
  • New Purchase Home Loan
  • Second Home Loan
  • Cash Out Refinance Loan
  • And more!

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How do I shop home loan rate quotes online?
Click here to register with LoanEXA, then fill out the simple questionnaire and you will start receiving home loan rate quotes typically within hours.

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What does it cost?
A one-time charge of $24.95 for home loan rate quotes online.

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How secure is my information?
LoanEXA incorporates the latest in security technology and Secure Sockets Layer (SSL) to ensure that the data you send us is protected, confidential and secure.  In addition, we will never ask for your social security number or date of birth for any purpose.  The ONLY information we collect about you is basic contact information, payment information, and your home loan quote requirements.

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Will you share or sell my information?
Your privacy and the security of your personal data is one of our highest priorities.  Unlike other home loan sites, your information will remain totally anonymous until you have chosen a home loan advisor you would like to work with.  For any further questions regarding your personal information please refer to our Privacy Policy.

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How can I learn more about the LoanEXA Home Loan Advisors quoting my home loan rate?
We provide a comprehensive system of rankings (LoanEXA Star Rankings) for each LoanEXA Home Loan Advisor based on several criteria.  You’ll be able to analyze pertinent business and service related information after receiving your home loan rate quote through LoanEXA by clicking each home loan advisor’s personal profile page.

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How do I know which home loan is right for me?
We provide several home loan tools, tips, articles, information and a home loan calculator section to help you determine which home loan is right for you.  Learn more about our home loan educational section here.

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Am I obligated to accept a home loan rate quote?
No.  In no way are you obligated to select any LoanEXA Home Loan Advisor or their respective home loan rate quote.

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How do I review my offers?
After each home loan rate quote is submitted back, you’ll receive an email requesting you log in online and review both the loan quote and the home loan advisor.  You’ll be able to sort by home loan rate and our LoanEXA Star Rankings to find the best home loan advisor match for you!

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What are your closing costs?
LoanEXA doesn’t have or charge closing costs per se, rather your home loan will have costs and fees associated with it.  When submitting your online home loan rate quote request you’ll be able to enter the maximum amount of fees you’re willing to pay in conjunction with your specific home loan quote request.

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How can I contact LoanEXA directly?
If you have questions or comments at any time, please contact our Customer Care Department.

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How does LoanEXA make money?
LoanEXA DOES NOT receive any commissions, kickbacks, a fee per home loan closing, a fee per borrower lead, or a percentage (points) of your home loan from any home loan brokers or direct mortgage lender representatives.  LoanEXA is compensated solely from flat fees paid by registered members to use the LoanEXA online home loan rate quote and home loan advisor matching system, and (if applicable) an annual membership/maintenance fee paid by LoanEXA Home Loan Advisors to be included in the LoanEXA system.

There is no fee to register as a borrower.  The fee for an online home loan rate quote request and the home loan advisor matching system is a per quote request charge of $24.95.  The fee to register as a LoanEXA Home Loan Advisor will be $99.95 per year starting January 1st, 2010.  Home loan broker & direct mortgage lender representatives will be able to register for free until then.  Upon registration after January 1st, 2010, LoanEXA Home Loan Advisors consent to the $99.95 annual fee charged automatically to their credit card or Paypal subscription account.

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Does LoanEXA have any “preferred home loan advisors” or lenders on staff?
No.  LoanEXA is solely a matching system for borrowers to find the best home loan rate quote anonymously.  We do not accept compensation in any form for sending you to one direct mortgage lender or home loan broker over another.

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Are the home loan quotes guaranteed in any way?
No.  We cannot guarantee the accuracy of your home loan rate quote.  For this reason we created the LoanEXA Star Ranking system and allow borrowers to leave testimonials or reviews.  We act as a portal or “matchmaker” if you will, and we cannot control interest rate movements OR the loan quote criteria you enter – so we can’t control or guarantee the accuracy of any home loan mortgage rate quotes you receive.  The quotes provided are on a “best efforts” basis.

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What if the direct mortgage lender or home loan broker I select doesn’t stick with their quote?
In some cases interest rates move quickly and it’s possible that the rate quote may change, however if you act promptly to contact the LoanEXA Home Loan Advisor you select, it’s highly likely they’ll be able to lock in the quote provided through LoanEXA (with the exception of new purchase mortgage requests which cannot be locked immediately).  If for some reason you feel the LoanEXA Home Loan Advisor selected has violated the LoanEXA Home Loan Advisors Pledge, please contact us directly as home loan advisors may be removed from the LoanEXA system for violations of this nature at the site administrator’s discretion.

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Can I lock the quoted rate in with my selected home loan advisor over the phone, or do I need to be there in person?
Most home loan brokers and direct mortgage lenders allow you to lock in the quoted rate over the phone upon providing them the required personal information.  Typically a full loan application with signatures is required from 15 to 30 days thereafter, but this can usually be completed by mail and/or fax.  Sometimes a full doc loan is required as soon as possible and this usually can also be done over the internet as well.

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How do I find the best mortgage home loan rate quotes online?
Through the LoanEXA system, we do provide you the best home loan or mortgage rate quote online for your unique situation period. We're so confident we can deliver this through our mortgage loan matching system that we provide a money back guarantee! Read more here.

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What does "LoanEXA" mean?
The first part of the name “Loan” is fairly obvious, LoanEXA is a website devoted to various types of home loans and mortgages.  The second part of the name “exa” is a metric prefix which precedes a unit of measurement (it just sounded better as a suffix!).  In this case, the “unit of measure” concept refers to comparing (or measuring) one mortgage rate or home loan quote to another.  Hence the name “LoanEXA”: a website focused on measuring multiple mortgage rates or home loan quotes against each other.

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What type of home loan or mortgage do I qualify for?
Most commonly your loan will qualify for one of three basic types, conventional (conforming), non-conventional (non-conforming), or a government coordinated loan program like an FHA or VA loan. Learn more about the types of loans you may qualify for here.

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Can I get my mortgage refinanced or home loan refinance quote online?
Absolutely! LoanEXA home loan advisors can quote all types of home loans including mortgage refinance or home loan refinancing. Learn more about refinancing your mortgage or getting a home loan refinance rate quote here.

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How do I estimate my home value?
Due to the recent mortgage meltdown and credit crunch, lending standards have swung from incredibly loose to incredibly tight. Estimating your home value for purposes of getting a LoanEXA Home Loan Quote is challenging. We've put some resources and information here to assist with your home value estimate.

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Where do I find mortgage advice, home loan tips and information if I have questions?
Click here for our white papers and other resources - mortgage advice & tips.

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More Information on Mortgage Quotes